PRIVACY POLICY

Welcome to Herbs & Honey.

Your privacy is important to us. This Privacy Policy outlines the rules for how we collect, use, disclose, and protect user information.

Personal Information Provided by the User

• The Platform may collect and store personal information provided by the User, such as name, surname, email address, phone number, and residential address, when making a purchase or subscribing to our services.
• Payment Information: Payment details are securely processed by third-party payment providers when making purchases on the Platform.

Information Collected Automatically

To improve the performance of the Platform and for the purpose of collecting general statistics about Platform use, certain information about you may be collected and stored automatically, including, but not limited to:

• Information about the device you use (such as device type/model, browser type, including its version (Google Chrome, Safari, etc.), the operating system, including its version (iOS, Android, etc.), IP address).
• Platform pages visited by you.
• Amount of time you spend on the Platform.
• Geographic information (Platform visits by countries).
• Accessing the Platform from various electronic environments (other websites, apps, etc.).
• Actions performed by you on the Platform so that we can understand and save your preferences for future visits.
• Platform visits by age groups.

Use of Your Data

• Order processing and delivery.
• Enhancing the functionality of the Platform and improving responsiveness to user needs.
• Send promotional offers, news, and updates.
• Ensuring website security and preventing fraudulent activities.

Data Sharing

• By using the Platform, the User agrees to this Privacy Policy and consents to the collection and use of their information for the purposes outlined herein.
• We do not sell personal data; however, we may share it with third parties in the following cases:
  • Service Providers: Payment processors, delivery companies, and other service partners essential to our operations.
  • Legal Compliance: When required by the laws of the Republic of Armenia.

Refund Policy

Submitting a Claim

• Customers must submit a return request via the official support form, email, or phone.
• The request must include order details (customer’s personal information, purchased product type, quantity, etc.), the reason for the return, and supporting evidence (e.g., photos, if applicable).

Eligibility Verification

• The customer support team will assess the request to confirm eligibility for a return.

Return Conditions

• The product/service was not delivered or was of unsatisfactory quality.
• The service did not comply with the agreed contract terms.
• Certain products/services may be non-returnable (indicated on the website).

Approval or Rejection

• If approved, the refund process will proceed.
• If rejected, an explanation will be sent to the customer via email.

Refund Processing

• Approved refunds will be issued via the original payment method (bank card, PayPal, etc.).
• Refund processing typically takes 5–10 business days, depending on the payment method.